Faxaroo Privacy Policy

At Faxaroo we are strongly committed to maintaining the privacy of our customers' and users' personal information. We strictly comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as amended. We will not sell or disclose your information to any other organisation unless required by law. This policy explains how and why we collect, use, hold and disclose your personal information.

Information Collection and Use

We may collect your personal information to better deliver our services, assist with customer enquiries and improve user experience. Personal information, including your name and email address may be requested through on our website or by email. When credit card details are requested, we will only ever request via our secure website. If you do not provide us with your personal information, we may not be able to provide you with our services, communicate with you or respond to your enquiries.

To access and/or improve our services, cookies (a piece of text placed or stored by a user's web browser for record keeping) may be used. Cookies are generally used to enable our online services, to manage and improve our visitors' experiences, and to improve our advertising and/or web traffic monitoring. Depending on a user's web browser and settings, computers can be configured to accept or reject cookies, or they can be deleted and/or may expire after a period of time. In some instances, if cookies are disabled, it may affect access to some of the content and facilities on our website.

Transaction data, including fax transaction delivery reports or payment transactions, will only be used to provide support or to improve our services to you. Once we no longer need your transaction data for the purposes it was collected, or for any secondary purpose permitted under the APPs, we will take reasonable steps to destroy or de-identify personal information. According to the Telecommunications (Interception and Access) Act 1979, customer metadata will be stored for a minimum period of two years after use of Faxaroo services.  

We will be open and clear about the information we collect and what we do with information you provide. If you do not wish to receive information from Faxaroo, unless required to use our services, you can opt out at any time.

We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.

Anonymity and Pseudonymity  

Where it is lawful and practicable to do so, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us, for example for general enquiries that do not require us to act on your behalf. However, in most cases we need to verify your identity to provide our services, such as billing, and fax transmission services, so it will often not be practicable for us to deal with you anonymously or under a pseudonym. Where this is the case, we will tell you why at the time.

Sensitive Information  

Sensitive information is a special category of personal information under the APPs and includes information such as health information, and information about racial or ethnic origin. Faxaroo does not seek to collect sensitive information as part of its ordinary services. Where sensitive information is incidentally contained within content that customers choose to send using our services, for example the content of a fax, we collect and hold that information only as a service provider acting on the customer's instructions, and we do not use or disclose it for any purpose other than providing the service, unless required or authorised by law. Where Faxaroo itself needs to collect sensitive information directly from an individual for its own purposes, we will only do so with that individual's consent, or where an exception under APP 3.4 applies.

Unsolicited Personal Information  

If we receive personal information that we did not solicit, we will assess whether we could have lawfully collected it had we sought it. If we could not have, and the information is not contained in a Commonwealth record, we will destroy or de-identify that information as soon as practicable, provided it is lawful and reasonable to do so.

Security of Information

Strict guidelines are followed to ensure our users' and customers' information is protected. These guidelines include, but are not limited to, secure websites for collecting and storing information, secure hosting sites requiring authorised access, dedicated processes for information collection and data management, and strict employee training and confidentiality obligations.

All information will be kept confidential to the best of our ability. However, due to the nature of online communication, we cannot guarantee the security of transmissions that occur beyond our security control, such as transmissions across the open internet.

You may access or request correction of the personal information that we hold about you by contacting us using the details set out below. There are some circumstances in which we are not required to give you access to your personal information, and if this applies, we will tell you why.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access, such as the cost for time spent collating large amounts of material.

We will respond to your requests to access or correct personal information within a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate, up to date and complete.

Cross-Border Disclosure of Personal Information  

Faxaroo may use suppliers, hosting providers, routing carriers or other contractors located outside Australia to help deliver our services, for example alternate telecommunications routing providers that use gateways located overseas.

Before we disclose your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to that information, for example by requiring the recipient to comply with the APPs or an equivalent privacy law under contract. Where an exception under APP 8.2 applies, such as your express consent or a requirement of law, we may disclose personal information overseas without taking those steps. We will not otherwise disclose your personal information to overseas recipients.

Accuracy of Information

We will, where possible, keep all information about our users up to date and relevant. However, in many instances, users can control their own information submitted online via our service.  

External Links

Where there are links to external sites, unless through direct supply of our services, Faxaroo is not responsible for the information or data collection processes these external sites manage.

Customer Access

Customers can use Faxaroo services online via our secure website without an account creation.  

Customer Information Obtained for Service Use

Due to the nature of the services provided, there are minimum details required to gain access to Faxaroo services, including but not limited to:

• First Name
• Last Name
• Email
• City 
• State
• Country
• Credit Card

How We Disclose Your Information

We may disclose your information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your information. These services include:

• customer enquiries
• payment functions
• information technology and network services

We may also disclose your information:

• to your authorised representatives or advisers, or when you ask us to do so
• to other telecommunications and information service providers to provide porting and/or information regarding your existing contracts or services
• to the manager of the Australian Communications and Media Authority (ACMA) and other organisations  
• to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law
• to third parties who assist us to manage or develop our business and corporate strategies and functions, including our corporate risk or funding functions
• for the purposes of facilitating or implementing a transfer or sale of all or part of our assets or business
• where you have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances

• where we are otherwise permitted to disclose the information under the Privacy Act

   

Some of the third parties described above may be located overseas. See Cross-Border Disclosure of Personal Information above.

Notifiable Data Breaches  

Faxaroo has processes in place to identify, assess and respond to data breaches in accordance with Part IIIC of the Privacy Act 1988 (Cth), the Notifiable Data Breaches scheme.

If we become aware of, or reasonably suspect, a data breach involving personal information we hold, we will promptly investigate and assess whether the breach is an eligible data breach, that is, whether it is likely to result in serious harm to any individual to whom the information relates.

Where we determine that an eligible data breach has occurred, we will, as soon as practicable:

• notify affected individuals of the breach, including the information involved and our recommended steps for them to take in response; and
• notify the Office of the Australian Information Commissioner (OAIC).

Our internal breach response procedures set out the detailed steps our employees must follow when a suspected breach is identified. This policy is to be read together with, and does not replace, those internal procedures.  

Where a breach involves protected health information (PHI) that Faxaroo processes on behalf of a U.S. HIPAA covered entity or business associate, we will additionally comply with the HIPAA Breach Notification Rule (45 CFR 164.400-414) and the notification obligations set out in the applicable Business Associate Agreement, including notifying the affected covered entity or business associate without unreasonable delay and no later than 60 days after discovery of the breach.

Complaints

If you have a complaint about the way in which we have handled any privacy issue, including your request for access to or correction of your personal information, you should contact us using the details set out below.

We will consider your complaint and determine whether it requires further investigation. We will acknowledge your complaint, investigate it, and notify you of the outcome within a reasonable time.

If you are not satisfied with our response to your complaint, or with how we have handled it, you may complain to the Office of the Australian Information Commissioner (OAIC):  

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5288, Sydney NSW 2001

Contact Details

If you have any questions, comments, or concerns, please contact us at:

Faxaroo  

ABN: 53105263974

100/1 Gardak St, Alexandra Headland, QLD. 4572. Australia

Attention: Privacy Officer support@faxaroo.com  

Changes to This Policy

From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website. You may obtain a copy of our current policy by downloading a copy from our website or by contacting us at the contact details above.