FAQ’s

Your questions, answered.

How do I send a fax?

Sending faxes with Faxaroo is easy! Simply upload your document (.pdf, .jpeg, .png, .gif), enter the destination number, select your payment method and we handle the rest. A confirmation of the fax submission will be sent to you via email, followed by a status update whether or not the fax was successful or unsuccessful.

Can I receive a fax?

Unfortunately, Faxaroo currently only allows you to send faxes. If you’re looking for a fax receive service, we recommend using www.gofax.com.au

Can I send faxes internationally?

Faxaroo currently supports sending to fax numbers across Australia, United States, Canada, Germany and Japan.

International pricing (outside of Australia) is charged at $2 for the first page and $1.50 for each additional page.
Terms & conditions: Please note all pricing is in AUD and inclusive of GST. If your fax fails to send, you will be refunded the amount minus a non-refundable fee of 0.25c + 1.9%.

Can I send to 13, 1300 and 1800 fax numbers?

Yes, Faxaroo allows fax sending to 13, 1300 and 1800 fax numbers across Australia. Simply select Australia from the drop-down list and enter the recipient’s 13, 1300 or 1800 fax number after uploading the fax document to the self-service portal.

Can I upload different file types?

Faxaroo currently supports the sending of .pdf, .png, .jpeg, or as .gif.

We are currently actively working towards supporting Microsoft Office file types.

How do I know the fax has sent successfully?

You will receive a fax status update if the fax has either been successful or unsuccessful.

What happens if a fax fails?

If the fax fails, you will be issued a refund to the nominated debit/ credit card minus a non-refundable transaction fee of 0.25c + 1.9%.

How many pages can I send at one time with Faxaroo?

Any single fax transaction can have a maximum of 500 pages and can be a maximum of 10 MB in total file size.

Can I send a fax from my mobile?

Faxaroo supports fax sending from any mobile device. Simply open the Faxaroo self-service portal on your mobile, upload your document/s and hit send. Visit our page to learn more about how to send a fax from mobile.

Can I send a fax from my Android™ device?

Faxaroo supports fax sending from any Android™ device. Simply open app.faxaroo.com on your mobile’s Chrome™ browser, upload your document/s and hit send. Visit our page to learn more about how to send a fax from Android™.

Can I send a fax from my iPhone®?

Faxaroo supports fax sending from any iPhone® device. Simply open app.faxaroo.com on your iPhone®’s Safari® browser, upload your document/s and hit send. Visit our page to learn more about how to send a fax from iPhone®.

Can I send a fax from my computer?

Yes, you can send a fax from any computer with Faxaroo. Simply open app.faxaroo.com on any an internet browser, upload your document/s and hit send. Visit our page to learn more about how to send a fax from computer.

Can I add a fax cover sheet to my fax send?

You have the option to add a fax cover sheet to your fax send. Adding a fax cover sheet will incur an additional cost (cost per page). View and download a free fax cover sheet here.

Don’t see your answer here?

Please send any questions to support@faxaroo.com

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